LINCOLN, Neb. -- While national attention has turned to flaws and delays at Veterans Affairs clinics around the country, it turns out Nebraska and Western Iowa veterans are happy with the care they get. But still, the system has issues vets came to share with panelists Tuesday.
"The employees got a taste of what we consider problems that they probably were unaware of," said Richard Vlach, a Department of Veterans Services Officer in Nemaha County.
Concerns like difficulties registering, issues in consistent care and veterans paying out of pocket for quick treatment surprised panelists, but they did know about the one issue that had cheers of support- the call system.
"I know I live about an hour and a half drive from here and it's easier for me to wait until I come to Lincoln and come here to get a question answered than try to get a response over the telephone," said Vlach.
Director Marci Mylan said they're already working to change that phone system. She adds most issues expressed Tuesday can be resolved quickly and easily.
"It was good today, I enjoyed that. They covered a lot of things I was concerned about," said veteran Ben Keller.