NPPD cautions customers of increased scam activity

Published: Jul. 14, 2022 at 9:00 AM CDT
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COLUMBUS, Neb. (KSNB) - Nebraska Public Power District is urging power customers around the state to be wary of scammers demanding payment or your power will be disconnected.

Scammers will call and state the customer’s bill must be paid immediately or the power will be shut off and will recommend several methods of payment. Sometimes the scammer’s caller-identification is falsified so it appears to originate from the utility company, a practice known as ‘spoofing’.

“Scammers continue to be creative and are always looking for an opportunity to take advantage of others,” said NPPD Retail General Manager Pat Hanrahan.

NPPD offers the following tips and suggestions:

  • We DO NOT ask for payment over the phone.
  • We DO NOT ask customers for credit card numbers or demand payment with a pre-paid card.
  • We DO NOT go door-to-door demanding payment.
  • We DO NOT accept nor request payment from Zelle, Venmo, PayPal, or Apple Pay. View our payment methods to make paying your bill simple, secure, and convenient >> https://nppd.com/accounts-billing/ways-to-pay.

If you receive an urgent call requiring immediate action to prevent disconnect of your electric service, hang up the phone and call our Customer Service Specialists at 1-877-ASK-NPPD (275-6773). You can also find information concerning scam calls at https://www.nppd.com/accounts-billing/scams.

Hastings Utilities has received reports from its customers of scam phone calls.

HU said the latest method for these calls is a threat to shut off power within 30-45 minutes if payment is not provided. The caller instructed our customers to “press 1″ to make an immediate payment. HU said customers should hang up on any suspicious call and contact Hastings Utilities at 402-463-1371.

Grand Island Utilities also reported recent calls to its customers and urged them to hang up and report the call to them.

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