Celebrating Telecommunicators Week by honoring dispatchers

LINCOLN, Neb. Telecommunicators Week is a chance to thank the heroes behind the headsets and Friday morning some dispatchers in Lincoln got a special surprise from the big bosses themselves.

Brandi Villamonte has worked at the 9-1-1dispatch center for the last four years.

"Our job we end up being kind of unseen. Were behind a phone, behind a mic," said Villamonte.

She and her co-workers were treated to a surprise as chiefs and sheriffs from Lincoln and Lancaster County dropped by with popcorn, thanks and smiles.

"It’s that time of the year where we get to honor the dispatchers who really are the lifeline for all the deputies and officers and firefighters who are out there,"said Terry Wagner, Lancaster County’s Sheriff.

Villamonte says the spotlight is a welcome change of pace for her and her co-workers.

"This is really exciting for us to be featured because our job is so important,” said Villamonte. “Just to have all of this great attention from our co-workers and the public and all the thanks that we've received we just really appreciate it."

Even when the week is over she says that the family atmosphere makes her job worth it, even with the rough days.

"Of course our goal is to get the safest, best help to people but we are always looking at each other what can we do for each other to keep this job the least stressful as possible, you just become like a big family," said Villamonte.